Twenty years spent turning IT chaos into operations that run themselves.
Currently leading Rest-of-World IT service delivery for a global technology platform — a 24/7 operation handling 100K+ tickets a year across three regions, built without a reference model to follow. Refined by two decades of hands-on infrastructure work and multi-site leadership before it.
Twenty years of range — not just one chapter.
Andy's leadership is built on hands-on foundations: years of network engineering, server infrastructure, and endpoint management before ever managing a team. That groundwork shows in every layer since — multi-site IT management with full P&L ownership, business-critical automation, and now building 24/7 support operations from zero across three regions, with no reference model to adapt.
He consistently looks for where IT can contribute to wider business outcomes — from AI automation tailored to regional nuance, to a customer intelligence platform that directly influenced revenue decisions.
BSc (Hons) in Computing (Multimedia) — Staffordshire University, UK
Build before you scale
Pilot small, prove the model, then expand region by region — not the other way around.
Data before decisions
Ticket and escalation data drives staffing, root-cause fixes, and process redesign — not instinct.
Design for the exception
When infrastructure doesn't match the standard, build a bespoke scope rather than force a rebuild.
Automate the toil
Idle licenses and manual steps are opportunities — automation should absorb what shouldn't need a human.
Four decisions, four measurable outcomes.
A Rest-of-World support function, with no reference model to follow.
From manual bottlenecks to systems that run themselves.
Organisations that hold together under change.
IT decisions that show up in the P&L.
Technical depth. Leadership range.
Trusted across sectors, not just one.
Open to senior technology leadership and management roles, as well as advisory and consulting engagements focused on IT strategy, governance, planning, transformation, and service excellence.
Based in Kuala Lumpur, with availability for full-time leadership roles, consulting engagements, and strategic collaborations across Malaysia and the wider APAC region.